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Accessibility Statement

Last updated: November 2025

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1. Our Commitment

At Associate Tutor, we are dedicated to providing inclusive and accessible education and training for all learners. We believe everyone should have equal access to learning opportunities, regardless of ability, background, or circumstance.

We are committed to meeting the accessibility requirements of the Equality Act 2010, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standard.

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2. Our Accessibility Goals

We aim to ensure that:

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  • All learners can access and participate fully in our courses, online platforms, and materials.

  • Content is presented clearly, in plain English, and available in alternative formats when needed.

  • Our online learning environments are compatible with assistive technologies such as screen readers, voice navigation, and keyboard-only use.

  • Tutors and assessors are trained to provide inclusive support and make reasonable adjustments.

  • Face-to-face training venues are accessible to individuals with mobility or sensory needs, where practicable.

 
3. Measures We Take

To support accessibility across our education and training services, we:

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  • Use accessible document and presentation templates for all course materials.

  • Provide alternative formats on request (e.g. large print, audio files, digital accessible PDFs).

  • Include captions, transcripts, and/or subtitles on video and audio-based content where possible.

  • Check colour contrast, font size, and layout to ensure readability.

  • Offer one-to-one support or reasonable adjustments for learners with declared learning needs or disabilities.

  • Ensure physical training venues have step-free access, accessible toilets, and appropriate seating arrangements where available.

4. Individual Learning Adjustments

We recognise that some learners may require specific adjustments to fully engage with training.
If you have a disability, learning difficulty, or health condition, we encourage you to inform us before your course begins.

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Reasonable adjustments may include:

  • Additional time for assessments or written tasks

  • Alternative assessment formats

  • Note-taking or reader support

  • Assistive technology support

  • Accessible course handouts or printed resources

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All requests are handled sensitively and in confidence.

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5. Online and Digital Accessibility

For learners accessing online courses or materials, we are working to ensure that:

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  • Our website and learning portals are compatible with major assistive technologies.

  • Navigation is clear and consistent.

  • Text alternatives are provided for images and multimedia content.

  • All course platforms can be used with modern browsers and devices.

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We regularly review our digital content for accessibility improvements and welcome feedback from users.

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6. Feedback and Contact Information

We value your feedback and are committed to continuous improvement.


If you experience any barriers to accessing our content or require learning materials in an alternative format, please contact us:

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Associate Tutor

Associate Tutor c/o James Consulting Training Ltd

Email: contact@associate-tutor.co.uk
Address: Commissioners Building, St Thomas Street SR1 1NW

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Please include details such as:

  • The course, resource, or web page you are having difficulty with

  • The type of issue you’re experiencing

  • Any assistive technology you are using (if applicable)

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We aim to respond to accessibility queries within 5 working days.

7. Enforcement and External Support

If you are not satisfied with our response to an accessibility concern, you can seek further advice or support from the Equality Advisory and Support Service (EASS):


🌐 https://www.equalityadvisoryservice.com

You also have the right to contact the Equality and Human Rights Commission (EHRC) if you believe your rights under the Equality Act 2010 have been breached.

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8. Continuous Improvement

Accessibility is an ongoing commitment at Associate Tutor.


We regularly review our materials, websites, and venues to improve usability and ensure a positive learning experience for all.

We are currently working to:

 

  • Improve captioning across video and online learning modules

  • Expand our range of accessible document formats

  • Conduct user testing with assistive technologies

  • Provide enhanced tutor training on inclusive learning practices

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